Struggling to get into your E-Z Pass account? You’re not alone

392725 01: This undated photo shows an E-ZPass automated toll collection card, which allows tri-state commuters to pay tolls automatically at metropolitan-area bridges and tunnels. A large volume of complaints have been received by the E-Z Pass customer service department, it was reported August 1, 2001, which stem from New Jersey motorists continuously being overcharged at toll booths. (Photo by E-ZPass/Getty Images)

E-ZPass Customers Complain Of Overcharging 392725 01: This undated photo shows an E-ZPass automated toll collection card, which allows tri-state commuters to pay tolls automatically at metropolitan-area bridges and tunnels. A large volume of complaints have been received by the E-Z Pass customer service department, it was reported August 1, 2001, which stem from New Jersey motorists continuously being overcharged at toll booths. (Photo by E-ZPass/Getty Images) (Getty Images/Getty Images)

By Tory

Can’t get into your E-Z Pass account? You’re not alone! This doesn’t mean your account is scammed. According to E-Z Pass New York, the site and app are temporarily shut down so upgrades can be made. Upgrades will include a live chat and expanded payment option.

In the meantime, customers won’t be able to check their account information, make changes, or online payments during this time.

The E-Z Pass website is expected to be back up and running after April 14th, according to PIX 11.